Complete Guide to Conflict Management in the Workplace
What you'll learn
- Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
- Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
- Use differences of opinion and conflicts constructively, leading to growth and creativity
- Use proven strategies and powerful communication skills to prevent and manage conflict
- Identify warning signs and prevent or minimize conflict before it starts
- Know your conflict management style and how to improve your reactions
- Create a psychologically safe work environment that encourages open communication and trust
- Know when to intervene and how to approach conflict resolution conversations
- Implement the 6 Steps to Conflict Resolution
- Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
- Establish conflict resolution guidelines, procedures, and training for your organization
- Ability to print worksheet material
We are top Udemy instructors in the personal development category. Our courses have been taken by over 700,000+ happy students from 200 countries.
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Do you ever feel distracted, anxious, or frustrated dealing with conflict with your coworkers or your boss?
Or, are you a manager who has to address conflict with your employees or between team members?
The truth is that conflict is an inevitable part of work life, and it does not only affect those who are directly involved, it impacts the entire team, department, and organization. How you, and the organization you work for, manage conflict is what ultimately determines the level of productivity and fulfillment you will experience at work.
As a manager or business executive, workplace conflict should be a high priority issue because it leads to decreased productivity and high employee turnover.
In fact, research has shown that conflict on the job was cited as the reason people leave their jobs in 50% of cases.
And, studies have revealed that the average U.S. employee spends 2.8 hours a week dealing with conflict. Between those two factors, that is a huge loss of revenue and potential growth.
Conflict at work can be caused by a number of factors, including misunderstandings, miscommunication, perceived threats, personality clashes, a competitive environment, or different values or beliefs.
But, the biggest problem caused by conflicts are not the conflicts themselves, but rather the way conflicts are handled—and in many cases not handled at all. Humans are psychologically wired to seek pleasure and avoid pain. So, naturally, we avoid dealing with conflict. The problem is avoiding or mishandling conflicts causes bigger problems with long-term consequences that can be detrimental to our psychological well-being and the success of any team or organization.
But, not all conflict is inherently bad—in fact it can be both healthy and beneficial.
When an effective system for managing differences of opinion is put into place, conflicts can be the source of tremendous growth and creativity. When the corporate environment is one of trust and openness, individuals see disagreements as an opportunity to find common ground and conflicts as a source of creative solutions. When the fear of win-lose situations is eliminated, win-win situations become a common goal.
Since conflict is a normal part of business life, it is essential to develop the skills to be able to prevent and manage it. The best way to manage conflicts is to:
Stay ahead of conflict by being prepared
Have a clear process for handling conflict
Provide employees with the tools and skills need to deal with conflict
In this course, you will:
Develop an understanding of common sources of conflict and awareness of what signs to look for, so you can prevent or minimize conflict by catching it early.
Find out your natural conflict management style—whether you withdraw, back down, compete, compromise, or truly collaborate and how to change your reactions to be more effective.
Create a psychologically safe work environment in which individuals and teams feel confident expressing themselves, making mistakes, and speaking up because they trust that they will not be reprimanded or ridiculed, and that they will be supported in their quest for improvement.
Know when to intervene and the best and worst times to approach handling the conflict,, including how to de-escalate a conflict that has become heated or emotional, while not reacting emotionally yourself.
Facilitate conflict resolution conversations, using powerful communication techniques and knowing important mistakes to avoid.
You’ll also learn the 6 Steps to Conflict Resolution, including important conflict resolution skills like:
Effective listening and communication techniques
Essential problem-solving strategies
Strategies for following-up and moving forward in a way that ensures resentment doesn’t linger and conflicts don’t re-occur
We’ll also provide additional insights for handling conflicts depending on who your conflict is with, such as a conflict with your boss or manager, your employees, or within a team.
So, are you ready to transform your work environment, experience and relationships? If so enroll now, we look forward to seeing you in the course!
Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason.
So who are we?
We are Joeel & Natalie Rivera, serial entrepreneurs, authors, speakers, and educators. We have over a decade of experience in the field of psychology and life coaching and our greatest passion is empowering others to live life on their terms, fulfill their potential, and embrace their greater purpose. All of our programs are designed based on our experience in coaching, social services, psychology, and education, as well Joeel’s Masters Degree in Counseling and research on happiness for his dissertation for a PhD in psychology. We have over 300,000+ students from 195 countries.
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Who this course is for:
- Anyone who wants to learn how to prevent and resolve conflict through effective communication techniques and proven strategies
- Leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff
- Leaders and managers who want to create a low-conflict, high creativity work environment for their employees, departments, and teams
Joeel and Natalie Rivera are professional speakers, trainers, and coaches.
Their mission is to provide tools that empower people to ignite their dreams, unleash their potential and fulfill their purpose. Through their company, Transformation Services, Inc., they provide digital content publishing, online courses, and life coach training programs that act as a catalyst for personal empowerment.
Joeel is a former psychology professor with a Master’s Degree in Counseling and Education and is currently completing his dissertation for his Ph.D. in Psychology, with an emphasis on happiness. Using the science of psychology and human potential, they train leading edge entrepreneurs, leaders, life coaches, and individuals how to master the power of their mind and create their destiny.
They are serial entrepreneurs who challenge and inspire others to take their power back through self-employment as INDIEpreneurs, (self-employed freedom junkies). Between the two of them, they’ve started over a dozen businesses, from photography to a non-profit teen coaching center, and from an import business to a holistic virtual office.
They became INFOpreneurs in 2014 when they fully transitioned their print magazine into digital format because they found they could reach an exponential, worldwide market at a fraction of the time and cost. They closed their physical offices and began converting their in-person workshops and speeches into information products and online courses. Then, in 2015 they received a proverbial “kick in the pants” to go “all-in” when Joeel fell ill after traveling overseas. Unable to leave the house, they continued to reach and inspire their market by digitizing their popular workshops, life coach training programs and certifications, making them available worldwide at a fraction of the cost.
Today, they have served over 700,000 students from 200 countries and territories.
Transformation Services is an online education company dedicated to empowering INDIEpreneurs and transformation junkies to fulfill their purpose and live life on their terms!
Our greatest passion is empowering entrepreneurs to create a purpose-driven business so they can make money doing what they love and use their gifts to make a unique impact in the world. We have had the honor of serving over 500,000 students and organizations from 200 countries and territories.
Our courses fall under 4 categories:
1) Personal development:
Develop emotional intelligence and a growth mindset in order to master the power of your mind so you can feel happy no matter what is going on around you
2) Life coach training:
Become a certified life coach in one of over a dozen niche life coaching areas or earn your Master Coach Certification. Already a coach? learn industry best practices, add powerful tools to your toolbox, and learn the life coaching business development strategies that have been proven to work!
Start a business, develop a side hustle, escape the rat race, master your marketing, or create an online course or information product to teach what you know and love and create semi-passive income.
4) Corporate/career development:
Improve your career by improving your time management, learning on-the-job coaching or speaking skills, bringing more creativity and innovation into your organization, or becoming a better leader
ABOUT THE FOUNDERS:
Joeel and Natalie Rivera are serial entrepreneurs and prolific creators who have been coaching, speaking, writing, and teaching for more than a decade. They've started more than a dozen companies, created over 70 course and taught more than 300,000 students from 195 countries.
Joeel is a former psychology professor with a Master’s Degree in Counseling and Education and is currently completing his dissertation for his Ph.D. in Psychology, with an emphasis on happiness.
Using the science of psychology and human potential, they train leading edge entrepreneurs, leaders, life coaches, and individuals how to master the power of their mind and create their destiny.
They believe that entrepreneurship is the ultimate form of self-empowerment, an so they challenge everyone to find a way to become an INDIEpreneur (aka, self-employed freedom junkies) whether it’s through a side hustle or escaping the rat race to start their own business.
Joeel & Natalie joined the information age and became INFOpreneurs in 2014 when they fully transitioned their print magazine into digital format because they found they could reach an exponential, worldwide market at a fraction of the time and cost. They closed their physical offices and began converting their in-person workshops and training programs into information products and online courses. Then, in 2015 they received a proverbial “kick in the pants” to go “all-in” when Joeel fell ill after traveling overseas. Unable to leave the house, they continued reach and inspire their market by digitizing their popular workshops and life coach training programs and certifications, making their content available worldwide at a fraction of the cost.